Privacy Policy

1. Who we are

Caffeinated Marketing (ABN 71 727 483 824) ("Caffeinated Marketing", "we", "us" or "our") is a website design and online marketing agency based in Adelaide, South Australia. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we collect and use it, who we share it with, and how you can access or correct it or make a complaint.

2. What information we collect

Depending on how you interact with us, we may collect:

• Contact details – your name, email address, phone number, business name and postal address when you make an enquiry, request a quote or audit, or become a client.
• Business and project information – details about your business, website, marketing goals, logins or access you provide so we can deliver our services, and content you supply for your website or campaigns.
• Billing information – invoicing details and payment records. Card payments are processed by our payment providers; we do not store full card numbers on our own systems.
• Website and technical data – your IP address, browser type, device, pages visited and referring website, collected through cookies and analytics tools when you use our website.
• Communications – emails, form submissions, phone calls and meeting notes.

3. How we collect information

We collect personal information directly from you when you fill in a form on our website, email or call us, meet with us, or engage our services. We also collect some information automatically through cookies, analytics and advertising platforms (see section 5), and occasionally from third parties such as referral partners or publicly available sources where it is reasonable to do so.

4. How we use your information

We use personal information to:

• respond to your enquiries and provide quotes, audits and proposals;
• deliver, manage and support the services you have engaged us for;
• issue invoices and process payments;
• operate, secure and improve our website and services;
• send you information about our services, offers and insights where you have agreed to receive them (you can opt out at any time);
• comply with our legal and accounting obligations.

5. Cookies and analytics

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site and measure the performance of our marketing. We use tools such as Google Analytics and advertising platforms (for example Google Ads and Meta) which may set their own cookies and collect data in accordance with their own privacy policies. You can control or delete cookies through your browser settings; some parts of the website may not work as intended if cookies are disabled.

6. Who we share your information with

We do not sell personal information. We may share it with:

• service providers who help us run our business, such as website hosting, email, cloud storage, accounting and payment providers;
• contractors and specialists who assist in delivering your project, under confidentiality obligations;
• advertising and analytics platforms when we manage campaigns on your behalf;
• professional advisers, or regulators and law enforcement where required by law.

Some of these providers store or process data outside Australia (for example in the United States). Where we disclose information overseas we take reasonable steps to ensure it is handled in a manner consistent with the APPs.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including access controls, secure hosting and staff training. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information for as long as it is needed for the purposes described in this policy or as required by law, after which it is securely deleted or de-identified.

8. Access, correction and complaints

You may request access to the personal information we hold about you or ask us to correct it by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity first. If you believe we have breached the APPs, please contact us and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Marketing communications

We only send marketing emails to people who have requested them or who have an existing relationship with us, in accordance with the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link, or you can ask us to stop at any time.

10. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

11. Contact us

Caffeinated Marketing
50 Mawson Lakes Blvd, Mawson Lakes SA 5095
Phone: 1300 423 035
Email: [email protected]